Clear Review Jobs

System Implementation Consultant

Full Team

Who are we and what’s our mission?

We’re a pas­sion­ate and fast-grow­ing team who’s moti­vat­ing force is to rid com­pa­nies of dread­ed annu­al appraisals and make per­for­mance and devel­op­ment dis­cus­sions at work human and meaningful.

The world of per­for­mance man­age­ment (if we must call it that) has been so bad, for so long. Annu­al appraisals, com­plex rat­ings scales, uncer­tain­ty, anx­i­ety — we’re look­ing to put an end to all of that. Employ­ees and man­agers sim­ply need to be enabled with the right cul­ture and the right tech­nolo­gies to be the best that they can be.

Our SaaS plat­form — Clear Review — is the sim­plest per­for­mance man­age­ment sys­tem on the mar­ket. It’s a tool that facil­i­tates qual­i­ty con­ver­sa­tions and feed­back rather than bureau­crat­ic form fill­ing exercises.

We’re gen­uine­ly excit­ed about the mis­sion we’re on. We’re scal­ing quick­ly and have fund­ing to ramp things up even more. We’re need­ing new peo­ple who can get excit­ed about this jour­ney to come on board with new ideas, new ener­gy, and a desire to get stuck in and make a difference!

About the role

We’re look­ing for a Sys­tem Imple­men­ta­tion Con­sul­tant to join our Cus­tomer Suc­cess team. A customer’s jour­ney begins the moment they join us and those first four weeks of imple­men­ta­tion are cru­cial to demon­strat­ing our com­mit­ment to their suc­cess and ensur­ing that their time-to-first-val­ue is decreased.

Whilst the Clear Review soft­ware is sim­ple to use and set­up, it is impor­tant that our cus­tomers are guid­ed through the imple­men­ta­tion process to ensure a suc­cess­ful roll­out. This includes work­ing with cus­tomers’ to pre­pare their HR data and their tech teams on set­ting up Sin­gle Sign-on and FTPS data transfers.

Typ­i­cal­ly, imple­men­ta­tion takes around four weeks and as part of this, reg­u­lar project update calls are cru­cial to make sure that every­one is up to date.

As part of a scale-up busi­ness, we are con­stant­ly look­ing at ways to improve our process­es and iden­ti­fy areas where scal­a­bil­i­ty can be achieved. The cre­ation of guid­ance doc­u­men­ta­tion and/​or videos will also be cru­cial to this role, so it’s a great oppor­tu­ni­ty to make a dif­fer­ence to the direc­tion of our Cus­tomer Suc­cess team and our customer’s journeys.

How we work

We are not nine-to-five and we pas­sion­ate­ly believe in a healthy work/​life bal­ance — some of us have fam­i­lies so we know that this is cru­cial. We active­ly encour­age flex­i­ble work­ing and most of us work three days a week in our love­ly Far­ring­don office and two days from home. Our office envi­ron­ment is relaxed with fresh fruit, Teapigs teas and craft cof­fee all provided.

We gen­uine­ly val­ue our peo­ple and we recent­ly received the Investors in Peo­ple Gold accreditation.

Roles and responsibilities

    • Project man­age­ment of new cus­tomer imple­men­ta­tions with week­ly project update calls, work­ing along­side the Cus­tomer Suc­cess Man­ag­er who over­sees the rela­tion­ship. (You’ll be han­dling mul­ti­ple imple­men­ta­tions at the same time.)
    • Work­ing with new cus­tomers to guide them through the imple­men­ta­tion process, sys­tem set­up and data inte­gra­tions (sin­gle sign-on and FTPS).
    • Trou­bleshoot­ing tech­ni­cal issues and queries dur­ing onboarding.
    • Pro­vid­ing sys­tem sup­port to live customers.
    • Ensur­ing rel­e­vant tech­ni­cal resources & guides are made avail­able & if need­ed, created.
    • Work­ing with the wider Cus­tomer Suc­cess team to help iden­ti­fy areas for improvement.

    Skills and Experience

      • Pre­vi­ous expe­ri­ence of imple­ment­ing soft­ware sys­tems, either in-house or for a provider, ide­al­ly in the HR space although this is not essential.
      • Project man­age­ment of short-medi­um term projects (you do not need to have man­aged long, com­plex projects).
      • Expe­ri­ence of import­ing / export­ing data from sys­tems and via CSV.
      • Under­stand­ing of Sin­gle Sign On and FTP.
      • Tech­ni­cal prob­lem solv­ing– using log­ic and meth­ods to solve prob­lems and come up with solutions
      • Amaz­ing inter­per­son­al skills — able to quick­ly build and main­tain strong relationships
      • Cus­tomer focus– being ded­i­cat­ed to meet­ing the expec­ta­tions and require­ments of cus­tomers and gain­ing their trust and respect.
      • Time man­age­ment and pri­ori­tis­ing — expe­ri­ence of work­ing on mul­ti­ple projects simultaneously

      Per­son­al Attributes

      We are a strong val­ues based com­pa­ny and any­one who joins our fam­i­ly-like team needs to engage in our five values.

      1. Dri­ven to be bet­ter: We con­tin­u­ous­ly strive to improve, both as a per­son and in our roles.

      2. Get stuff done: We deliv­er results. We get things done when we say we will.

      3. Hon­est feed­back: We give each oth­er gen­uine feed­back even if it may some­times be uncom­fort­able to hear. We do it kindly.

      4. Keep ask­ing why: We strive to find the root caus­es of prob­lems and come up with solu­tions to solve them.

      5. Above and Beyond: We aim to go above and beyond what peo­ple expect of us.

      Along with shar­ing our val­ues, as we are still a small but grow­ing team, hav­ing a good sense of humour, being warm and adapt­able is real­ly impor­tant to us. We love con­fi­dence, but we val­ue humility.

      How to apply?

      Our fantastic team is headquartered in the heart of vibrant London.

      If you think you’d fit in here, send us your CV and apply today!