The Science Behind Clear Review’s Engagement Tracking Tool

Why did Clear Review feel the need to cre­ate a plat­form to mea­sure engagement?

Here at Clear Review we care about more than just mon­i­tor­ing the per­for­mance of employ­ees, we’re pas­sion­ate about cre­at­ing a solu­tion in which staff are sup­port­ed to thrive in their roles. We should all know by now that staff with high­er work life well-being are more pro­duc­tive, staff who are less stressed are less like­ly to take leave and those who are engaged with their role are less like­ly to leave to find anoth­er job.

So by help­ing organ­i­sa­tions to increase the well-being of their staff, as a result we also impact on that organisation’s pro­duc­tiv­i­ty lev­els, as well as hope­ful­ly improv­ing the day to day work­ing lives of staff. And by cre­at­ing a bet­ter work envi­ron­ment for your staff you can also improve reten­tion and attract top talent.

My Mind­space was designed to pro­vide organ­i­sa­tions of all kinds with the abil­i­ty to track their staff’s well-being and engage­ment, whether you’re a small legal firm or a large retail­er. To cre­ate the plat­form we worked with the help of work psy­chol­o­gist, con­sul­tant and author, Ian MacRae, in order to ensure we were ask­ing the best pos­si­ble ques­tions to get accu­rate results.

The devel­op­ment of My Mind­space focused on reli­a­bil­i­ty, valid­i­ty and util­i­ty. In oth­er words, My Mind­space was designed to be a con­sis­tent pre­dic­tor of work­place well-being, a robust pre­dic­tor of desir­able work­place out­comes (like pro­duc­tiv­i­ty and low turnover inten­tion) as well as prac­ti­cal and effi­cient for inte­gra­tion into the con­tin­u­ous per­for­mance man­age­ment plat­form — Ian MacRae Work Psychologist. 

How does the My Mind­space plat­form work?

In 2019 we ran five stud­ies with approx­i­mate­ly 1100 work­ing peo­ple in the UK to test out dozens of items and find the spe­cif­ic word­ing that would be opti­mised for struc­tur­al and pre­dic­tive valid­i­ty based on the Utrecht Work Engage­ment mod­el. — Ian MacRae Work Psychologist.

Users are asked to rate their agree­ment with 3 state­ments on a 5 point scale, as they relate to their role which they answer on a scale of agree to dis­agree, these state­ments are: 

• My work gives me a sense of purpose
• My work ener­gizes me
• At work I’m focused and time pass­es quickly

These three facets of work­place well-being have been specif­i­cal­ly cho­sen based on tests car­ried out on over a thou­sand peo­ple, with many vari­a­tions of ques­tion com­bi­na­tions. These ques­tions have been deter­mined the absolute best engage­ment ques­tions by our experts.

Thou­sands of sci­en­tif­ic, peer-reviewed stud­ies have been con­duct­ed with the Utrecht Work Engage­ment Scale, which has strong con­ver­gent valid­i­ty with My Mind­space. That means we can draw on the most up-to-date psy­cho­log­i­cal research to pro­vide prac­ti­cal, evi­dence-based advice based on engage­ment scores. — Ian MacRae Work Psychologist.

Why is it impor­tant for organ­i­sa­tions to see if their employ­ees are engaged?

Whether your staff are office based, on the road, on a shop floor etc. keep­ing track of engage­ment lev­els for all employ­ees is no easy task. A plat­form like My Mind­space gives HR a look at how the com­pa­ny as whole, and peo­ple in spe­cif­ic sec­tors, are feel­ing about their work in real time. Mean­ing a HR Direc­tor that works in the head office of a large scale retail com­pa­ny, will get reg­u­lar updates on engage­ment lev­els for shop floor staff, ware­house staff, office work­ers, etc. all on one platform.

This way a dip in engage­ment either across the organ­i­sa­tion, or in one spe­cif­ic sec­tor, can be spot­ted straight away, and the root of the issue inves­ti­gat­ed. The issue might be some­thing HR or lead­ers can take sim­ple steps to resolve, but even if the prob­lem is out of their hands (for exam­ple, a glob­al pan­dem­ic keep­ing peo­ple at home!) they can still take steps like increas­ing com­mu­ni­ca­tion and re-eval­u­at­ing goals, to boost engage­ment and set staff back on a more pos­i­tive track.

What ben­e­fit do staff see?

As well as cre­at­ing a more pro­duc­tive work space, due to increased engage­ment result­ing in bet­ter per­for­mance, you’re also allow­ing all of your employ­ees a con­fi­den­tial space in which to express how they are feel­ing. This means that even if an employ­ee doesn’t feel com­fort­able tak­ing their issues to their man­ag­er, they still have a safe space to let their voice be heard. 

My Mind­space then gives peo­ple instant feed­back on their answers, rather than if they’d filled out a sur­vey which was sent off to be analysed. This instant feed­back gives employ­ees tips to become bet­ter moti­vate with their job.

My Mind­space is embed­ded in con­tin­u­ous per­for­mance man­age­ment, which makes it the ide­al tool for ongo­ing, real-time data about the well-being of your employ­ees. — Ian MacRae Work Psychologist.

To find out more about My Mind­space, Clear Review’s Employ­ee Engage­ment Soft­ware, get in touch with one of our team or book a free per­son­alised demo.