Performance Management that boosts productivity and engagement in the Financial Services Sector

“We want­ed to do away with indi­vid­ual score­cards, instead focus­ing on team goals that would fos­ter a cul­ture of team­work and con­tin­u­al improve­ment. With­in this, our spec­i­fi­ca­tion was for each employ­ee to have two per­son­al goals one that they would set them­selves, and one that would be set by their man­ag­er. We felt this was the best way to include employ­ees and enable them to bet­ter man­age their own per­for­mance and improve­ment. This employ­ee and man­ag­er approach was also key to us fos­ter­ing the sense of part­ner­ship we need­ed to make this a success.”